Terms and Conditions
These Terms and Conditions are for CONSUMERS ONLY
For Trade to Trade terms please Click Here
This website (www.godigitalwarehouse.co.uk) is provided by DC DIGITAL ENTERTAINMENT LIMITED (referred to as “Go Digital Warehouse/Go Digital/we/our/us”). As a user of this website on behalf of the business you represent (referred to as “you/your”), you acknowledge that any use of this website including any transactions you make (“use/using”) via this website are subject to the terms and conditions below and the Go Digital Warehouse.
These Terms and Conditions are subject to change without notice at the discretion of the Company, by continuing to use the service you are agreeing to the Terms and Conditions in its current format. We may update these terms and conditions at any time.
Right to cancel
When you purchase on our website you enter into a contract between us DC DIGITAL ENTERTAINMENT LIMITED and the purchaser named on the invoice.
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of delivery.
To exercise the right to cancel you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You may use the attached model cancellation form, but it is not obligatory.
If you would like to exercise your right to cancel, however the item ordered has been dispatched but not yet delivered, you will not be able to cancel your order to the goods are back with us. You will have to either return the product to us within 14 days after delivery, or refuse your order on delivery. Once the item is back with us we will then process your cancellation and refund. Please note, if the item is refused, you may be liable for a wasted/missed delivery charge, full details of this can be found in the delivery section below.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than—
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. You will not incur any fees as a result of the reimbursement.
We will make reimbursement using the same means of payment as you used for the initial transaction, if payment has been made by bank transfer, a refund will be processed and sent via cheque to the billing details on the order.
You shall send back the goods or hand them over to us at
Go Digital Warehouse
UNIT B1 Willis Way Poole Dorset BH15 3SS without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.”
(b) You will have to bear the direct cost of returning the goods.”;
(c) You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and the functioning of the goods.”
MODEL CANCELLATION FORM FOR A DISTANCE CONTRACT
I/we* hereby give notice that I/we* cancel My/our* contract of sale of the following goods
Order Number Catalogue Numbers Description
Ordered on/received* on (Date)…………………………………………………………………………………………..
Name of Customer………………………………………………………………………………………………………………..
Reason for return/optional ————————————
*Delete where appropriate Refund or Exchange required.
Print off and send this form to Go Digital Warehouse, Unit B1 Willis Way, Poole, Dorset, BH15 3SS, or
scan and email it to email@example.com
On all TV returns, please ensure the item is packed securely in its original box without the stand in front of the screen and sufficient packing on the screen to avoid damage in transit. Any items sent back are at your risk. Extra insurance on the item being returned is recommended. Please ensure you include one copy of the above form with the return.
Please return to the following address –
Go digital Warehouse,
Unit B, 1 Willis Way,
When the item is received by us, it will be booked the warehouse for inspection. If the item returned is as it was supplied a full refund will be given within 7 – 14 working days of us receiving this return.
If you have received goods and you are excising your right to return an unwanted item within 14 days, you can arrange a return using your own courier at your own risk but if you do so please read our terms regarding packing items and using insurance.
If in the unlikely event the goods received from us have a fault or is not as described (e.g. wrong product etc.) Please send an email or call 01202 879077. Once you explain the issue you are facing, we will be able to cover the returns costs of your item. Just follow our returns procedure to get the item back to us, and email over the receipt for the postage costs you have incurred so these can be covered.
Product Grading (Condition)
What is graded stock?
Our products are not considered ‘Brand New’ products, they are considered Graded products. A product can become classed as Graded in several ways. Most big guys out there all offer 30-day return policies. This can be anything from an unwanted gift, a change of mind from the customer or even the wrong colour of an item. Once the product has been opened from its original packaging, the sellers are no longer able to resell the item as brand new. This is where we come in.
Whilst the products are Graded, essentially its often a brand-new item in fantastic condition, simply returned as unwanted and picked up by ourselves for resale. This means that we can bring you a great product at a great price, saving you a huge amount of money in the process! With almost 30 years of experience dealing in Graded products, we’re confident you will be delighted. For that reason, we offer you a 14 day no quibble returns policy and Free Five Years Guarantee on all TV’S purchased from us. All products are technically tested, processed, repackaged and offered for sale. Before sale, all items undergo a comprehensive quality control process by our engineers. In most cases the item will be supplied with its original packaging. If the original packaging is not supplied, we will supply other secure packaging to keep the item well protected in transit. All items sold at Go Digital Warehouse carry either a free 5 year or 12 months ‘return to base’ warranty provided by ourselves (unless otherwise stated). Our guarantee on all our products demonstrates our confidence in each product we sell. This really is an amazing way to save hundreds off “Brand New” prices without sacrificing any of the quality or performance!
TV AND PC GRADING
- Grade A
Graded item or ex display & complete with all essential accessories (Remote and power cables), Mostly open box products where they are just re checked by us but have never been used. These items will be unsealed and have been checked by the manufacturer and ourselves. In rare cases, some items may have very minor marks has they have been subject to handling and processing. Most items are supplied with manuals however if they are missing please go to the manufacturer’s website for your product and you will be able to download a copy in PDF to print. In rare cases, we may replace the packaging for the security of the item in transit, however, these will be supplied in the original packing on most occasions.
- Grade B
Graded product that is in full working order (unless otherwise stated) may show signs of wear and TV’S may have more significant scratches/damage on the screen, plastics or back of item. Minor screen defects (screen burn etc.) are to be expected, email before purchase if you require images. TV’S come complete with main remote control only. May not be in original boxes. Grade B items are sold on a “as-seen” basis, and are unable to be returned for are refund in any event. Grade B items are sold with a 12 month warranty, for any undisclosed fault, not part of the grading description.
Please note: As our products are graded TV units do not come with the serial number’s stickers on the back. Manufacturers themselves take off the serial numbers on the products before shipping to us. This is to ensure customers do not return items in store for an RRP refund. Your serial number will be in the menu of the product.
THIS APPLIES TO ALL TV GRADES We will supply all the basic (essential) accessories i.e. remotes, power cables etc. Any other accessories such as cleaning cloths, adaptors, wall mounts, stands etc. may not be in the box when received by us, if this is the case we will only supply our customers with all essential accessories.
OTHER ITEMS GRADING (MOBILE PHONES, TABLETS, WEARABLES, GAMING ETC.)
- GRADE A
These items have been inspected and are in as new condition complete with all essential accessories. These items will be unsealed and have been checked by the manufacturer and ourselves. The warranty is with us for one year from the date of purchase. Outer packing will not be sealed, and boxes may have stickers or other marks on them.
- Grade B
Graded product that is in full working order (unless otherwise stated) may show signs of wear and have scratches on the screen or plastics.Grade B items are sold on a “as-seen” basis, and are unable to be returned for are refund in any event. Grade B items are sold with a 12 month warranty, for any undisclosed fault, not part of the grading description
Please note: As our products are graded the serial/IMEI number on the back will be removed. Manufacturers themselves take off the serial numbers on the products before shipping to us. This is to ensure customers do not return items in store for a RRP refund. Your serial/IMEI number will be in the menu of the product.
APPLE PRODUCTS – All graded Apple products sold through our site, are sold without any accessories. We will supply purely the handset, however no other accessories are included.
ESSENTIAL ACCESSORIES – Essential accessories for the mobile phones we sell would be the charging plug and the USB charging cable. This what you can expect to be included on all of the phones we sell, regardless of the grade. Any other accessories such as headphones etc. may be included but this is not guaranteed.
Free Standard Delivery
We will confirm by email the estimated delivery date within 2 – 3 working days of you making your purchase with us.
Delivery times on our items are between 1-7 working days.
During busier periods, delivery can take up to 7 – 10 working days.
Smaller items (Televisions up to 43″) – These items will be delivered by general small items courier. You will receive notification and tracking via email once the item has been dispatched.
Larger items (Televisions over 43″) – These items will be delivered by a specialist 2 man delivery courier. This will ensure that you receive the product in the same first-class condition as we send it. You will be advised by us once the item has been dispatched, from that point the courier will contact you directly to book in your delivery on a date which best suits your needs.
We endeavour to deliver all items within the time scales given above, however we are reliant on traffic etc. so cannot be held liable for any delays and/or loss caused by a delay. All delivery times are estimates. Drivers will only deliver goods to the ground floor. All deliveries are purely a Drop off service only. Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by a delay in delivering goods.
When preparing items ordered for delivery, we will provide you with the product ordered through our site. In occasions where their might be issues with stock etc. we might send a different variation from the model ordered, so as it is of identical spec and/or a free upgrade from the product ordered.
Delivery services listed above are for UK mainland delivery only.
AB, BT, IM, PA, PH, IV, KW, HS, ZE, TR12, PO38, 39, 40, 41, GY.
Please note dependent on the size we may be unable to delivery your item to some of the above postal codes and you may need to arrange your own collection and/or pay an additional fee. Please enquire before completing your purchase.
On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. We will inform the customer of a tentative delivery date. If the customer agrees to wait for delivery, we will keep the customer updated on the progress of their order. If the goods are not delivered within the agreed timescale, the customer will have the right to cancel the order and we will refund any money paid by you for the goods. Depending on the circumstances we may charge a missed delivery charge of £59.99. If an item is refused, yet it is fully as described, we will charge £59.99 for the delivery, this will either have to be paid before we re-deliver or it will be deducted from a refund.
We’re sorry that adverse weather conditions may or could affect our delivery service
Returns: Terms and Conditions
You may cancel your order within 14 days following delivery subject to the following conditions:
For all cancellations:
Please note: You are responsible for the cost of returning items to us, and for the value of the goods if they are diminished as a result of your handling whilst with you or in the return transit to us. If an item is returned to us not as they were supplied to yourself, as per Consumer Law we hold the right to charge the costs for any replacement parts and any labour charge to get the item back to its original state directly from you. This charge would need to be taken before a replacement or will be deducted from any refund. This does not affect your statutory rights.
You may examine the goods as you would do when purchasing in a shop. You have a duty to take care of the goods. Cancelled orders where the goods are returned used, damaged, worn, scratched, modified or missing any of the supplied equipment and accessories, will have a deduction made from any refund.
We recommend that goods should be sent by a recorded method of delivery as proof of return may be required. They should also be insured in case the goods are damaged during return transit.
You are responsible for the security and safety of the goods until they are received and accepted back into our warehouse. If you do not use insurance and the goods are damaged or go missing,you are fully liable for the cost of the goods. If we have a suspicion that the item has been damaged in return transit, we hold the right to check the item before accepting delivery, if we are not able to do this, the goods will be refused and sent back to the sender.
If an item has been returned to us not as we supplied it, we will hold the goods in our warehouse for 90 days. This gives the customer approximately 90 days to organise collection of their damaged goods from our warehouse, if these goods are collected within this 90 day period, we will dispose of the goods. We highly recommend that you use the original packaging as this will help prevent any damage in transit. If you no longer have the original packaging, it is your responsibility to obtain relevant packing materials to ensure the goods are packed appropriately for safe transit. Any missing items will be charged to you so please make sure these are returned at the same time.
You are responsible for the cost of sending back the goods. With all returns, we will fully check and process the return before proceeding with the next steps, whether that be a replacement, repair, or refund. We will endeavour to process returns within a matter of 5 – 7 days, however it can take up to 30 days for your return to be fully processed.
On rare occasions products may develop a fault. Our flexible no fuss policy for dealing with faulty goods is intended to ensure you get the fastest resolution possible and minimise the time you are without a working item.
Our policy for dealing with faulty items differs depending when the fault happens and applies only to goods sent to the UK, Channel Islands and Ireland.
Our warranty is back to base. This warranty covers all parts and labour.
More information on our warranty can be found here:
Please Note – If any goods supplied by us are attempted to be repaired by a third party or have been opened up/tampered with, we are unable to honour this warranty as this would’ve been voided. This does not affect your statutory rights.
PLEASE CALL IMMEDIATELY TO REPORT DAMAGE
Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. If damage is noticed at point of delivery the order can be refused and returned with the driver at no cost to yourself.
As with all new purchases, we understand that you will want to open and test your item as soon as it arrives. It’s very important that you report any damaged, missing or incorrect items to us as soon as possible, preferably on the day of delivery. If this isn’t possible, we consider it reasonable to check/test your items fully within 48 Hours. You MUST advise us of any damage to your item within 48 hours of taking delivery, by email with images. Unless it is clear the damage is caused by mishap/misuse, we will be able to have the item returned so long as we are advised within this time-frame. If you do not intend to use your goods immediately, please open and inspect/test them fully before storing. If this is not done, we will be unable to have the item back as a return for a refund/exchange.
NOTE: Do not try to fit an item/appliance if it is damaged without calling for advice first. If you are responsible for any further physical damage to the item, you will be charged – Consumers returning goods bought at a distance or off-premises will be liable for any diminished value of returned goods that results from the consumer handling the goods beyond what is necessary to check them.
Refunds for goods that are to be returned will be completed within 14 days of the goods being accepted and fully processed in our warehouse. Refunds for cancelled orders will be completed within 14 days of receiving your cancellation.
If your payment is made by credit or debit card we will refund back to your original card. If payment has been made by bank transfer, a refund will be processed and sent via cheque to the billing details on the order.
Escalating your complaint
If after contacting us you feel we still haven’t resolved your complaint satisfactorily, please email or write to our Group Head of Customer Service.
Customer Service Department
Go digital Warehouse
1 Willis Way