What is graded stock?
Our products are not considered ‘Brand New’ products, they are considered Graded products. A product can become classed as Graded in several ways. Most big guys out there all offer 30-day return policies. This can be anything from an unwanted gift, a change of mind from the customer or even the wrong colour of an item. Once the product has been opened from its original packaging, the sellers are no longer able to resell the item as brand new. This is where we come in.
Whilst the products are Graded, essentially its often a brand-new item in fantastic condition, simply returned as unwanted and picked up by ourselves for resale. This means that we can bring you a great product at a great price, saving you a huge amount of money in the process! With almost 30 years of experience dealing in Graded products, we’re confident you will be delighted. For that reason, we offer you a 14 day no quibble returns policy and Free Five Years Guarantee on all TV’S purchased from us. All products are technically tested, processed, repackaged and offered for sale. Before sale, all items undergo a comprehensive quality control process by our engineers. In most cases the item will be supplied with its original packaging. If the original packaging is not supplied, we will supply other secure packaging to keep the item well protected in transit. All items sold at Go Digital Warehouse carry either a free 5 year or 12 months ‘return to base’ warranty provided by ourselves (unless otherwise stated). Our guarantee on all our products demonstrates our confidence in each product we sell. This really is an amazing way to save hundreds off “Brand New” prices without sacrificing any of the quality or performance!
TV AND PC GRADING
- Grade A
Graded item or ex display & complete with all essential accessories (Remote and power cables), Mostly open box products where they are just re checked by us but have never been used. These items will be unsealed and have been checked by the manufacturer and ourselves. In rare cases, some items may have very minor marks has they have been subject to handling and processing. Most items are supplied with manuals however if they are missing please go to the manufacturer’s website for your product and you will be able to download a copy in PDF to print. In rare cases, we may replace the packaging for the security of the item in transit, however, these will be supplied in the original packing on most occasions.
- Grade B
Graded product that is in full working order (unless otherwise stated) may show signs of wear and TV’S may have more significant scratches/damage on the screen, plastics or back of item. Minor screen defects (screen burn etc.) are to be expected, email before purchase if you require images. TV’S come complete with main remote control only. May not be in original boxes. Grade B items are sold on a “as-seen” basis, and are unable to be returned for are refund in any event. Grade B items are sold with a 12 month warranty, for any undisclosed fault, not part of the grading description
Please note: As our products are graded TV units do not come with the serial number’s stickers on the back. Manufacturers themselves take off the serial numbers on the products before shipping to us. This is to ensure customers do not return items in store for an RRP refund. Your serial number will be in the menu of the product.
THIS APPLIES TO ALL TV GRADES We will supply all the basic (essential) accessories i.e. remotes, power cables etc. Any other accessories such as cleaning cloths, adaptors, wall mounts, stands etc. may not be in the box when received by us, if this is the case we will only supply our customers with all essential accessories.
OTHER ITEMS GRADING (MOBILE PHONES, TABLETS, WEARABLES, GAMING ETC.)
- GRADE A
These items have been inspected and are in as new condition complete with all essential accessories. These items will be unsealed and have been checked by the manufacturer and ourselves. The warranty is with us for one year from the date of purchase. Outer packing will not be sealed, and boxes may have stickers or other marks on them.
- Grade B
Graded product that is in full working order (unless otherwise stated) may show signs of wear and have scratches on the screen or plastics.Grade B items are sold on a “as-seen” basis, and are unable to be returned for are refund in any event. Grade B items are sold with a 12 month warranty, for any undisclosed fault, not part of the grading description
Please note: As our products are graded the serial/IMEI number on the back will be removed. Manufacturers themselves take off the serial numbers on the products before shipping to us. This is to ensure customers do not return items in store for a RRP refund. Your serial/IMEI number will be in the menu of the product.
APPLE PRODUCTS – All graded Apple products sold through our site, are sold without any accessories. We will supply purely the handset, however no other accessories are included.
ESSENTIAL ACCESSORIES – Essential accessories for the mobile phones we sell would be the charging plug and the USB charging cable. This what you can expect to be included on all of the phones we sell, regardless of the grade. Any other accessories such as headphones etc. may be included but this is not guaranteed.